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Would you like to join our wonderful team of retail & warehouse volunteers?

The Lifeline Crisis Support and Suicide Prevention 13 11 14 Helpline is solely funded by earnings from Lifeline Shops. Our shops depend on our warehouse and retail volunteers to run smoothly.

Lifeline North Coast's vision is for an Australia free of suicide, and on a local level when you volunteer with us you become part of the solution. Eight Australians die every day by suicide. That’s more than double the road toll, and for each life lost to suicide, the impacts are felt by up to 135 people, including family members, work colleagues, friends, first responders at the time of death.

"Volunteering is time willingly given for the common good and without financial gain."


Warehouse Assistant - Toormina

Working in a small, fun and energetic team in the warehouse, our Warehouse Volunteers ensure only the best quality stock make it into our shops. They are responsible for sorting through all the donations we receive and for packing them up ready to distribute to one of our 5 retail shops.

Retail Assistant - For All Shops

Lifeline North Coast operates 5 Lifeline Shops – West Hight St, Coffs Harbour, Vernon St Coffs Harbour, Grafton, Nambucca and Toormina. Our volunteer shop assistants are responsible for pricing and selling the goods packed and distributed from our warehouse.

Applying to become a volunteer has never been easier – you can Call Us, Apply Online, or Download a paper application form and return it via email or drop into one of our shops.  Our Volunteer Coordinator is available to help you with any enquiries at each stage so just reach out and call 0479 154 335.  Return paper application form to

With the assistance of our Volunteer Coordinator, you will be matched in a position that fits your skills, your strengths, and most of all one that meets your expectations.

Step 1 - Submit an Expression of Interest

You can apply in a number of ways : You can ring us on 0479 154 335 to chat with our Volunteer Coordinator; You can fill in an Short ONLINE Application Form and as soon as we receive this our Volunteer Coordinator will be in touch OR you can download a PAPER Application Form, fill it in and drop it into one of our shops or office at 115 West High Street, Coffs Harbour. You can also DROP INTO one of our Shops where you can fill in a paper copy straight away, handing it to a retail assistant on duty.

Step 2 - Informal Interview & Paperwork

We will meet and have an informal interview to go through volunteering options. To volunteer with us you will need to undergo a 'Fit to Work' check. We ask that you bring 100 points of identity to the interview to commence this check - we will carry out this check at no cost for you.

Step 3 - Start volunteering

Once the above is complete we will contact you with details of your assignment. You will receive plenty of support from other volunteers and Lifeline North Coast staff at all times.

Becoming a retail or events volunteer is a chance for you to brush up on skills, learn something new, gain invaluable experience and help strengthen your local community.Most of all just a couple of hours of your week could be life-changing to people in crisis.