24HR CRISIS SUPPORT - CALL 13 11 14
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Become a Volunteer Lifeline 13 11 14 Crisis Supporter

Crisis Support Workplace (CSWT) Training

Becoming a Telephone Crisis Support Worker is rewarding but also requires training and commitment. 

Here at Lifeline North Coast we run regular student intakes throughout the year and it is a requirement to watch a CSWT information session before you can apply.

Click ‘Watch’ button below and complete your details to proceed to our new self paced online information session.  Find out if becoming a Crisis Supporter for Lifeline is for y

Our Lifeline Crisis Support Volunteers are currently responding to one call every 30 seconds, and we need help from our community to make a difference.

Meet other wonderful local Crisis Supporters
The Lifeline 13 11 14 Crisis Support Line is possible only because of the selfless commitment of our Volunteers.
A Powerful Reminder of the impact of becoming a Lifeline Crisis Supporter
Why I Became a Crisis Supporter

As a second year psychology student I was incredibly interested in becoming a Crisis Supporter to develop my communication skills and learn about relating to people in need. The training I undertook to become a Crisis Supporter was incredibly comprehensive. I have learnt to listen well and help in emergency situations. I have found the role of Crisis Supporter to be incredibly rewarding. I offer hope to people in their darkest moments and I get great satisfaction knowing I make an impact on a national level. Being a Crisis Supporter is a great way to connect with others, give back to the community and develop new skills for personal and professional growth. I am proud to be a part of the LifeLine community.

Amanda Bos
Why I Became a Crisis Supporter

In the lead up to finishing full-time work about a year ago I put a lot of thought into what I would do in "retirement". I have quite a few interests and sports but wanted something worthwhile and challenging to compliment those other things. I am so pleased that I went to a Lifeline info session and applied to become a Lifeline Telephone Crisis Supporter. I have not worked or studied anything like this before. I learnt SO much during the training and internship - about communication, community and myself. The training and support from Lifeline North Coast is fantastic and ongoing. I have been doing a 4 hour phone shift most weeks for about 5 months now and I find it incredibly rewarding.

David
Why I Became a Crisis Supporter

Being a Lifeline volunteer is extremely satisfying and rewarding and while completing the course, a new volunteer learns skills that will be useful, not just with Lifeline, but throughout their lifetime. I feel Lifeline is an essential service - it is there for those people who are struggling with adversity in their lives and who do not have family or friends to help them deal with it.

Kim Winders
Why I Became a Crisis Supporter

I always realised what a privilege it was as a Lifeline volunteer to have someone share how they were feeling with you. There were callers who were desperate to hear a voice who sustained them and wanted the best for them. I have always included my time at Lifeline on my resume as employers know the standard of training and in depth skills that Lifeline training provides. I have used that training in my day to day life, with family, colleagues, acquaintances and friends to save lives

Caitlin Mackie
Why I Became a Crisis Supporter

Commencing and ongoing volunteering with Lifeline has been the most positive and engaging experiences of my life. Being equipped to ‘give back’ and serve the community in a uniquely specialised way is something I will never regret. It has equipped me with new skills and refined skills that I already possessed. The initial training and ongoing development is the most beneficial professional personal development program I have undertaken. Training as a TCS equipped me in my own life journey as well as preparing me to walk with individuals in their most vulnerable moments. It is Lifeline’s unique placement to be present with those who are at a time in their life when they need to know someone is there who cares, who cares just to listen. It is a privilege to be present to people in these moments. I have been a TCS with Lifeline for five years now and I can see that it is a role I will undertake for the rest of my life. The support you receive and the ongoing camaraderie is being part of a unique tribe of people, a community of the heart. Whenever TCS training opportunities come up I immediately recommend it to many family and friends. The skills you develop are 'life skills’ in a very unique and real way. I would never hesitate to encourage anyone interested to train as a Lifeline TCS, you will never know the difference you could make to someones life and you will never know if you don’t undertake the training. Will you answer the call?

Common FAQ's about becoming a Lifeline Crisis Supporter

The first thing you need to do when considering becoming a Lifeline Crisis Supporter is to attend an Information Session to discover what is involved.  For your convenience, we have just launched an online self-paced Information Series where you will learn everything you need to know about becoming a Crisis Supporter.  Click here to watch

After you register to watch the Information Session, one of our Intake Team will contact you to chat with you and answer any further questions you may have about continuing on this journey.  If you do wish to continue the next steps are to:

  • Submit an Application Form
  • Attend an Interview
  • Submit a Working with Children check and provide a Services ID. 
  • Enrol in CSWT Training

But do not worry we will be there to guide you all the way.

CSWT stand for Crisis Supporter Workplace Training. CSWT has been created to equip students with the necessary skills and knowledge needed to undertake the Crisis Supporter role within Lifeline.

The Crisis Supporter Training Pathway involves 3 stages of training to become an accredited Crisis Supporter.

Stage 1 Initial Training (blended learning);
Stage 2 Student Placement;
Stage 3 Internship

CSWT takes 12 months in total to work through the 3 stages.

Lifeline Australia is a Registered Training Organisation (RTO – 88036) registered by Australian Skills Quality Authority (ASQA). Lifeline North Coast is an RTO Designated Training Sites under the Vocational Education and Training (VET) Quality Framework.

On successful completion of the entire CSWT pathway you will gain a Statement of Attainment with the below three units of competency.

• CHCCCS003 Increase the safety of individuals at risk of suicide
• CHCCCS019 Recognise and respond to crisis situations
• CHCCCS028 Provide client centred support to people in crisis.

These units of competency may contribute to your studies or employment. We recommended you research these details with your learning institution or workplace for further information.

We ask our volunteers to commit to being a crisis supporter with Lifeline for a minimum of 2 years. Completing 2 x two hour shifts every fortnight.

Currently the learning component is all online, with the face-to-face component held in the Lifeline North Coast offices in Coffs Harbour.

The location of the phone room is confidential. At the beginning of initial training each student signs a code of conduct then the details of the phone room are discussed and seen during the observation shift as part of stage 1.

We ask our student crisis supporters to make a one off financial investment in their learning. This investment includes ongoing support and professional development. On average it costs the organisation $4,000 to train each volunteer for the duration of initial training and up to $10,000 over the full 3 stages of CSWT.

The investment we ask our students to make is $490 as a standard cost. If you have any financial concerns or feel this investment means you cannot volunteer please contact us

WATCH THE SELF PACED ONLINE CSWT INFORMATION SESSION:
There are currently no events.

Watch CSWT Information Session

Complete the form and you will be directed to the Video Information Session

HAVE YOU WATCHED THE INFORMATION SESSION?

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