Watch CSWT Information Session
Complete the form and you will be directed to the Video Information Session
Becoming a Telephone Crisis Support Worker is rewarding but also requires training and commitment.
Here at Lifeline North Coast we run regular student intakes throughout the year and it is a requirement to watch a CSWT information session before you can apply.
Click ‘Watch Information Session Now’ button below and complete your details to proceed to our new self-paced online information session. Find out if becoming a Crisis Supporter for Lifeline is for you.
The first thing you need to do when considering becoming a Lifeline Crisis Supporter is to attend an Information Session to discover what is involved. For your convenience, we have just launched an online self-paced Information Series where you will learn everything you need to know about becoming a Crisis Supporter. Click here to watch
After you register to watch the Information Session, one of our Intake Team will contact you to chat with you and answer any further questions you may have about continuing on this journey. If you do wish to continue the next steps are to:
But do not worry we will be there to guide you all the way.
CSWT stand for Crisis Supporter Workplace Training. CSWT has been created to equip students with the necessary skills and knowledge needed to undertake the Crisis Supporter role within Lifeline.
The Crisis Supporter Training Pathway involves 3 stages of training to become an accredited Crisis Supporter.
Stage 1 Initial Training (blended learning);
Stage 2 Student Placement;
Stage 3 Internship
CSWT takes 12 months in total to work through the 3 stages.
Lifeline Australia is a Registered Training Organisation (RTO – 88036) registered by Australian Skills Quality Authority (ASQA). Lifeline North Coast is an RTO Designated Training Sites under the Vocational Education and Training (VET) Quality Framework.
We ask our volunteers to commit to being a crisis supporter with Lifeline for a minimum of 2 years. Completing 2 x two hour shifts every fortnight.
Currently the learning component is all online, with the face-to-face component held in the Lifeline North Coast offices in Coffs Harbour.
The location of the phone room is confidential. At the beginning of initial training each student signs a code of conduct then the details of the phone room are discussed and seen during the observation shift as part of stage 1.
We ask our student crisis supporters to make a one off financial investment in their learning. This investment includes ongoing support and professional development. On average it costs the organisation $4,000 to train each volunteer for the duration of initial training and up to $10,000 over the full 3 stages of CSWT.
The investment we ask our students to make is $490 as a standard cost. If you have any financial concerns or feel this investment means you cannot volunteer please contact us