Watch CSWT Information Session
Complete the form and you will be directed to the Video Information Session
Key Topics of Discussion in the video:
00:00 – Intro; 00:10 – Why Nathan decided to train as a Lifeline Telephone Crisis Support Volunteer; 00:50 – Handling the commitment and time needed to complete the online training; 02:07 – Quality of the content in the Lifeline training course; 03:36 – Moving from training to answering calls on the 13 11 14 Crisis Support line; 04:59 – Worrying about being able to take difficult calls on the 13 11 14 Crisis Support line; 06:41 – Why Lifeline makes you want to keep coming back? 08:14 – Final advice to anyone thinking about it becoming a Telephone Crisis Support Volunteer
We hope that our conversation with Nathan has helped you with any questions you may have, and inspire you to take the next step. The first thing you must to do is WATCH THE INFORMATION SESSION, a short online video series. You need to be fully aware of the commitment and amount of time that is required. Click the button below, fill in a short form and you will be taken to the online information session.
Becoming a Telephone Crisis Support Worker is rewarding but also requires training and commitment.
Here at Lifeline North Coast we run regular student intakes throughout the year and it is a requirement to watch a CSWT information session before you can apply.
Click ‘Watch Information Session Now’ button below and complete your details to proceed to our new self-paced online information session. Find out if becoming a Crisis Supporter for Lifeline is for you.
The first thing you need to do when considering becoming a Lifeline Crisis Supporter is to attend an Information Session to discover what is involved. For your convenience, we have just launched an online self-paced Information Series where you will learn everything you need to know about becoming a Crisis Supporter. Click here to watch
After you register to watch the Information Session, one of our Intake Team will contact you to chat with you and answer any further questions you may have about continuing on this journey. If you do wish to continue the next steps are to:
But do not worry we will be there to guide you all the way.
CSWT stand for Crisis Supporter Workplace Training. CSWT has been created to equip students with the necessary skills and knowledge needed to undertake the Crisis Supporter role within Lifeline.
The Crisis Support Volunteer training involves 3 stages of training to become an accredited Crisis Support Volunteer
Stage 1 – Initial training (e-learning and live online group training)
Stage 2 – Student Placement
Stage 3 – Internship
CSWT takes 12 months in total to work through the 3 stages.
Lifeline Australia is a Registered Training Organisation (RTO – 88036) registered by Australian Skills Quality Authority (ASQA). Lifeline North Coast is an RTO Designated Training Sites under the Vocational Education and Training (VET) Quality Framework.
On successful completion of the entire CSWT pathway you will gain the qualification CHCSS00113 Crisis Support Skill Set and receive a Statement of Attainment with the below three units of competency.
• CHCCCS003 Increase the safety of individuals at risk of suicide
• CHCCCS019 Recognise and respond to crisis situations
• CHCCCS028 Provide client centred support to people in crisis.
These units of competency may contribute to your studies or employment. We recommended you research these details with your learning institution or workplace for further information.
We ask our Volunteers to commit to being a Crisis Support Volunteer with Lifeline for a minimum of 2 years. Volunteers must complete a minimum of 4 hours a week.
Currently the learning component is all online, with the face-to-face component held in the Lifeline North Coast offices in Coffs Harbour.
The location of the phone room is confidential. At the beginning of initial training each student signs a code of conduct then the details of the phone room are discussed and seen during the observation shift as part of stage 1.
The training is very comprehensive and involved, and ordinarily costs thousands of dollars. However, we can offer the course now for a one-time payment of $475 or $500 if you would prefer to pay in instalments. This investment includes ongoing support and professional development. On average it costs the organisation $3,700 for the training so you can see the saving we are able to offer.
It is a professional Volunteer training package in which you will receive a statement of attainment with 3 units of competency that can be used for RPL, and future employment and improves general communication skills.
If you have any financial concerns or feel this investment means you cannot volunteer please contact us.