24HR CRISIS SUPPORT - CALL 13 11 14
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Volunteer

We NEED volunteers at Lifeline North Coast. Volunteers are vital to our shops, provide crisis support and help at community & fundraising events. Our Lifeline Shops directly support the operation of our 24-hour 13 11 14 Lifeline Crisis Line, which answers over 14,000 calls every year across the North Coast.

Quick Apply

Find Out More

Volunteer in a Lifeline Shop, warehouse or event​

The Lifeline Crisis Support and Suicide Prevention 13 11 14 Helpline is solely funded by earnings from Lifeline Shops.

We have some great volunteering opportunities at each of our five Lifeline North Coast Shops – Toormina; West High St, Coffs Harbour; Vernon St, Coffs Harbour; Grafton and Nambucca Heads.

Becoming a retail shop volunteer is a chance for you to brush up on skills, learn something new, and help strengthen your local community. And remember, just a couple of hours of your week could be life-changing to people in crisis.

Application Process

Step 1 - Application Form

We ask that you fill in a short simple application form indicating your interest in volunteering with us. As soon as we receive this a member of our team will be in contact with you.

Step 2 - Informal Interview & Paperwork

We will meet and have an informal interview to go through volunteering options. We ask that you bring 100 points of identity to this interview to start some of the formal checks and paperwork that is required.

Step 3 - Start volunteering

Once the above is complete we will contact you with details of your assignment. You will receive plenty of support from other volunteers and Lifeline staff at all times.

Volunteer as a Telephone Crisis Supporter

The Lifeline 13 11 14 Crisis Support Line is possible only because of the selfless commitment of our volunteers but we need more people from our community to join these volunteers.

Becoming a Telephone Crisis Support Worker is rewarding but also requires training and commitment.  Here at Lifeline North Coast we run regular student intakes throughout the year and it is a requirement to watch a CSWT information session before you can apply.

Our volunteer Crisis Supporters are currently responding to one call every 30 seconds and we need help from our community to make a difference.But
Application Process

Step 1 - Watch Video Information Session

You must watch our self paced online Information session where you will find out everything you need to know about becoming a Lifeline Crisis Supporter

Step 2 - Informal phone call

We will call you to discuss your interest and commitment to becoming a Crisis Supporter. If you wish to continue we will ask you to complete an application form.

Step 3 - Interview

Once we receive your application form we will contact you to arrange a time for you to attend an interview. We ask that you bring 100 points of identification so we can start some of the necessary formal paperwork and checks.

Step 4 - Formal Checks and Paperwork

We are required to conduct a Fit to Work check and you will need to provide details of your current Workin with Children Check. We will assist you with this at your interview.

Step 5 - Pay for CSWT Training

Once required checks and paperwork has been completed and you are selected for CSWT Training, you will receive a payment link for the training course ($475).

Step 6 - Register for CSWT Training

Upon receipt of payment you will be sent all the necessary information to register yourself onto the next CSWT Training Course.

Volunteer as a Telephone Crisis Supporter

The Lifeline 13 11 14 Crisis Support Line is possible only because of the selfless commitment of our volunteers but we need more people from our community to join these volunteers.

Becoming a Telephone Crisis Support Worker is rewarding but also requires training and commitment.  Here at Lifeline North Coast we run regular student intakes throughout the year and it is a requirement to watch a CSWT information session before you can apply.

Our volunteer Crisis Supporters are currently responding to one call every 30 seconds and we need help from our community to make a difference.
Application Process

Step 1 - Watch Video Information Session

You must watch our self paced online Information session where you will find out everything you need to know about becoming a Lifeline Crisis Supporter

Step 2 - Informal phone call

We will call you to discuss your interest and commitment to becoming a Crisis Supporter. If you wish to continue we will ask you to complete an application form.

Step 3 - Interview

Once we receive your application form we will contact you to arrange a time for you to attend an interview. We ask that you bring 100 points of identification so we can start some of the necessary formal paperwork and checks.

Step 4 - Formal Checks and Paperwork

We are required to conduct a Fit to Work check and you will need to provide details of your current Workin with Children Check. We will assist you with this at your interview.

Step 5 - Proceed to CSWT Training

Once all parties are in agreement you will proceed to register and pay for CSWT Training

Lifeline’s vision is for an Australia free of suicide, and on a local level you can be part of the solution. Lifeline North Coast needs the support of like-minded people and organisations to join us at the front line of suicide prevention.

Eight Australians die every day by suicide. That’s more than double the road toll, and for each life lost to suicide, the impacts are felt by up to 135 people, including family members, work colleagues, friends, first responders at the time of death.

Watch CSWT Information Session

Complete the form and you will be directed to the Video Information Session

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