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We NEED volunteers at Lifeline North Coast. Volunteers are vital to our shops, to our Crisis Support Helpline and to our community fundraising events. 

Our Lifeline Shops directly support the operation of our 24-hour 13 11 14 Lifeline Crisis Line, which answers over 14,000 calls every year across the North Coast.

Volunteering at Lifeline

Volunteer as a Telephone Crisis Supporter

The Lifeline 13 11 14 Crisis Support Line is possible only because of the selfless commitment of our volunteers but we need more people from our community to join these volunteers.

Becoming a Telephone Crisis Support Worker is rewarding but also requires training and commitment.  Here at Lifeline North Coast we run regular student intakes throughout the year and it is a requirement to watch a CSWT information session before you can apply.

Our volunteer Crisis Supporters are currently responding to one call every 30 seconds and we need help from our community to make a difference.But
Application Process

Step 1 - Watch Video Information Session

You must watch our self paced online Information session where you will find out everything you need to know about becoming a Lifeline Crisis Supporter

Step 2 - Informal phone call

We will call you to discuss your interest and commitment to becoming a Crisis Supporter. If you wish to continue we will ask you to complete an application form.

Step 3 - Interview

Once we receive your application form we will contact you to arrange a time for you to attend an interview. We ask that you bring 100 points of identification so we can start some of the necessary formal paperwork and checks.

Step 4 - Formal Checks and Paperwork

We are required to conduct a Fit to Work check and you will need to provide details of your current Workin with Children Check. We will assist you with this at your interview.

Step 5 - Pay for CSWT Training

Once required checks and paperwork has been completed and you are selected for CSWT Training, you will receive a payment link for the training course ($475).

Step 6 - Register for CSWT Training

Upon receipt of payment you will be sent all the necessary information to register yourself onto the next CSWT Training Course.

Watch CSWT Information Session

Complete the form and you will be directed to the Video Information Session

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