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Who Are We?

Lifeline North Coast, NSW, delivers much-needed support to the national Lifeline 13 11 14 phone service. We are a regional Lifeline Affiliated Centre based in Coffs Harbour and provide regional localised services between Nambucca Heads and Bowraville in the south, to Yamba in the north.

We use retail and paid training businesses to cover the cost of our national and community service offerings. We have retail outlets in Grafton, West High Street Coffs Harbour, Vernon Street Coffs Harbour, Toormina and Nambucca Heads.

Lifeline North Coast has been proudly serving our local community for more than 35 years.

We are active partners in the national network that provides a high-quality telephone service 24 hours a day, 7 days a week to those in crisis. We focus on suicide prevention through this service, and we align with Lifeline Australia’s vision for “An Australia free of suicide”. Our capacity comes from the many committed volunteers who work with us, and we are guided by our volunteer Board of Governance.

We contribute to a national suicide prevention phone, text, and online service. We are a part of the robust national network providing Australians experiencing a crisis with confidential access to 24-hour support and suicide prevention services.

Our crisis services are maintained by volunteer Crisis Supporters (CS) who are trained and accredited by our training team. We provide crisis support to our community, and we participate in local suicide prevention, bereavement, and mental health initiatives.

We are a founding member of the Our Healthy Clarence initiative in Grafton. Lifeline North Coast is also the regional provider of GambleAware which is funded by the Responsible Gambling Fund. Lifeline North Coast plays a key role in providing support and community engagement on behalf of the NSW Government, with the key objective to encourage responsible gambling and help reduce gambling-related harms within the local north coast region

Why We Exist?

Lifeline North Coast exists to ensure that no person in Australia has to face their darkest moments alone. Our experience has shown us that it is through connection that we can find hope. We are available 24 hours a day to listen, without judgement to any person in Australia who is feeling overwhelmed, experiencing crisis or longs to be heard.


What Sets Us Apart

  • We are here to listen, without passing judgement
  • We believe every life is equally important
  • We are committed to keeping you safe
We are part of a national service with a local footprint, we are present within the communities that need us most.

Our Board

Lifeline North Coast Board of Directors 2021
Lifeline Board of Directors



Lifeline North Coast Shops

Did you know that every $39 spent in a Lifeline shop saves a life?

We have 5 shops across the NSW North Coast region, which sell donated goods like clothing, books, furniture and bric a brac to raise funds for out counselling and support services. When you donate to Lifeline you’re helping prevent items from ending up in landfill.

Did you know 36,000kg of clothes are thrown away every hour in Australia. When you choose to shop preloved, you’re supporting the slow fashion movement and saving on natural resources. You are helping to take steps to save the planet by reducing waste and your environmental impact one purchase at a time. Together we can take small steps to lead to bigger change.

Without the crucial support, skills and unique perspective of each one of our volunteers we wouldn’t be able to support the community as we do, every volunteer plays a vital role to deliver our services and make our communities stronger.  

Interested in volunteering?

Hi-Tech Drive Toormina and Warehouse

Lifeline Toormina is a destination shop, we are known for a fresh stylish retail environment stocking carefully curated collections of pre-loved goods. Toormina is the place to go if you want a one-stop-shop!

We offer unique items that enable you to pull together your own looks true to your individual style. With a large furniture showroom a wide range of brac-a-brac, linen and quality clothing this is the perfect destination if you’re looking to set up a new home or need some added extras.

Our warehouse is located onsite and we are happy to help you find anything you need. We also offer delivery of large items and a pickup service if you need a hand to bring in furniture donations and have a huge collection of rags for commercial sale.

We pride ourselves on being sustainable and reducing waste. We have been able to reduce the amount of waste to landfill year on year by over 40% in the last 2 years, by using creative solutions like restoration, ragging and selling items for mosaicking and art projects and being able to repurposed 80% of donations that would otherwise be thrown away!

Lifeline Toormina Warehouse Donations

West High Street, Coffs Harbour

Looking for quality, affordable school uniforms for your family, everyday wear, and a few kitchen essentials, then West High Street is here to help!

With an abundance of great clothing for men, women and children along with the ever-essential school uniform, our team at West High Street are able to assist!

We also stock a wide range of Bric-a-brac and craft supplies to keep the whole family busy.

Grafton - Prince St

Located in the heart of Grafton on Prince Street, our shop is well known and always busy! We have carefully curated a selection of items to be sure we cover everyone’s tastes from country and vintage to new and modern.

We also stock wedding and formal outfits perfect for Debutante Balls, Race Days, and charity events! We boast of a formidable range of vintage dolls and bric-a-brac pieces for the avid collector

Vernon St, Coffs Harbour

Vernon St. is our on-the-ground connection to the community. 

Situated within the Uniting Church, our vision for this shop is to provide a place where you can go and grab your essentials at a low price. Nothing in the shop is over $2 and we stock a wide range of goods and products to make sure everyone has access to quality items.

Nambucca Heads, Nambucca Plaza

Located in the hub of the Nambucca Plaza our shop has the perfect balance for everyday items and bric-a-brac to the things you forgot but you need on holidays! 

A great selection of books and board games are on hand along with a wide range of kids clothing and toys for the holiday essentials along with a great range of adults clothing and accessories to match.

Find out more about Volunteering

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